Phone: +86 13163800048  E-mail: bythrgo@gmail.com

Common Problem

 

Q1. Can I have a sample order for led light?

A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than

Q3. Do you have any MOQ limit for led light orders?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.

Q5. How to proceed with an order for led light?

A: Firstly let us know your requirements or application.

Secondly, We quote according to your requirements or our suggestions.

Thirdly customer confirms the samples and places a deposit for formal order.

Fourthly We arrange the production.

Q6. Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer a guarantee for the products?

A: Yes, we offer a 1-year warranty.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in a strict quality control system and the defective rate will be less
than 0.2%.

Secondly, we will send new lights with new orders for a small quantity during the guarantee period. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.

  • Contact us
    • Phone:+86 13163800048
    • E-mail:bythrgo@gmail.com
    • Skype:
    • WhatsAPP:+44 7856034507
    • Address:Hangzhou ,Zhejiang

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+86 13163800048

bythrgo@gmail.com

+44 7856034507